1. The Service
AI Plaza is a multi-model access and workflow platform. It lets you interact with third-party artificial intelligence models (including large language models) (“AI Models”) and use scenario prompts, templates, and related tools we provide. We provide routing, metering, interface, and tooling—not the underlying model weights, and not a resale of any third-party consumer subscription (such as ChatGPT Plus, Claude Pro, or Gemini Advanced).
Each AI Model is provided by a third party under that provider’s own terms, policies, and availability. Outputs are generated by those providers’ systems. We do not control and are not responsible for the content, quality, legality, safety, or availability of third-party AI Models or their outputs, except to the limited extent we operate our own interface and abuse controls. Model catalogs, routing, pricing inputs, rate limits, and behavior may change, be limited, or be withdrawn at any time without liability to you.
2. Eligibility, Accounts, and Authority
2.1 Age
The Service may not be used by anyone under 13. You represent that you are at least 13 and at least the age of majority where you live, or that a parent or legal guardian has agreed to these Terms and accepts full responsibility for your use. Age confirmation at sign-up is your representation only; we do not perform government ID verification as part of ordinary registration. AI Models may produce content unsuitable for minors.
2.2 Authority; entity users
If you use the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” includes that organization. The organization is responsible for all use under its accounts, including use by invited members, workspace collaborators, and administrators. For Team Enterprise, the organization—not each invited member individually—is the subscription customer, and the owner or administrator who starts checkout represents that they have authority to purchase and administer the organization subscription.
2.3 Account security; one person, one Free account
You must provide accurate registration information and keep it current. You are solely responsible for all activity under your credentials and for safeguarding passwords, API keys we issue (if any), and devices. Notify us promptly of unauthorized access. Unless we expressly authorize otherwise in writing, you may maintain only one Free (or guest-linked) personal account. Creating or using multiple accounts, identities, payment methods, browsers, devices, VPNs, or disposable emails to evade limits, bans, trials, fair-use controls, or geographic / registration restrictions is prohibited and is grounds for immediate suspension or termination of all related accounts without refund.
2.4 Geographic eligibility; restricted regions
New account registration is not available from certain countries and territories. We determine coarse network location from IP-derived country codes provided by our hosting or CDN edge (for example Vercel’s country header) and may refuse sign-up, show an unavailable page, or return an error when that location is restricted. Restricted regions include jurisdictions subject to comprehensive U.S. sanctions and jurisdictions where major AI Model providers we rely on (including OpenAI, Anthropic, and Google) do not support access or where offering access would violate those providers’ terms or applicable trade laws. The operational block list may change as provider availability and sanctions programs change; we may update enforcement without individually notifying every visitor. You represent that you are not located in, and will not register or access the Service from, a restricted region, and that you are not a denied or restricted party. Using a VPN, proxy, or similar means to circumvent geographic registration controls is a material breach. Existing accounts remain subject to Section 16 and may still be suspended or terminated if we determine use violates sanctions, export controls, or provider geographic restrictions.
2.5 No vested right of access
Access to the Service is a limited, revocable privilege conditioned on these Terms. Nothing in marketing copy, Pricing pages, emails, support messages, or in-product meters creates a vested right to any particular model, feature, capacity, uptime, or price.
3. License and Our Intellectual Property
3.1 Limited license to you
Subject to your continuous compliance with these Terms, we grant you, or the organization you represent, a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for lawful internal purposes. We may revoke or suspend this license at any time as set out in these Terms.
3.2 Our IP
We and our licensors own all right, title, and interest in the Service, including software, UI, branding, documentation, prompt templates we author, aggregations, and know-how (excluding Your Content and excluding third-party AI Models). No rights are granted except the limited license above. You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works of the Service except to the extent a non-waivable law expressly allows and you have given us prior written notice as that law requires.
3.3 Feedback
If you provide feedback, ideas, or suggestions, you irrevocably assign to us (or, if assignment is not permitted, grant us a worldwide, perpetual, irrevocable, royalty-free, transferable license to) all rights in that feedback for any purpose without compensation, attribution, or obligation to you.
4. Acceptable Use
You will not, and will not assist or enable others to:
4.1 Content-safety filters (sensitive topics)
We may apply automated content-safety filters before your prompt is sent to an AI Model. These filters are designed to refuse clear harmful or transactional intent—including (without limitation) terrorism and violent crime facilitation; illegal firearms manufacture or acquisition; pornography and sexual violence; hate and discriminatory violence; certain extreme political or religious violence solicitation; illegal drugs acquisition/manufacture/trafficking; illegal gambling facilitation; and personal medical diagnosis or prescribing requests. Educational or informational questions (for example, public-health harms of a substance, or general composition of a medicine) are not automatically refused solely because they mention a sensitive topic, but we and AI Model providers may still refuse, truncate, or rephrase outputs. Filters are imperfect: they may over-block or under-block, and they do not guarantee compliance with every law or provider policy. Soft in-product notices may invite you to review this Acceptable Use section and related Terms.
4.2 Enforcement
We may investigate suspected violations. We may remove content, refuse or block requests (including via automated filters), show soft warnings, throttle usage, suspend or terminate accounts, retain hashed identifiers to prevent re-registration, report activity to providers or law enforcement, and pursue any other remedy available at law or equity—without prior notice where we reasonably believe delay would increase risk. Our failure to enforce any provision in a particular instance is not a waiver. A filter decision is not a legal determination about you and does not limit our other rights under these Terms.
- Violate any law, regulation, sanctions program, export control, or third-party right (including privacy, publicity, and intellectual property)
- Violate these Terms, our policies, or the acceptable-use / usage policies of any AI Model provider whose models you access through the Service
- Submit, generate, or disseminate child sexual abuse material; content that exploits or endangers minors; non-consensual intimate imagery; pornography intended for sexual gratification in chat; or content that depicts or solicits sexual violence
- Request or provide assistance intended to facilitate violent crime, terrorism, bomb-making, severe physical harm, or illegal weapons activity (including unlawful manufacture, acquisition, or trafficking of firearms)
- Request assistance with acquiring, manufacturing, trafficking, or using illegal drugs; or with illegal gambling, cheating, or match-fixing
- Seek personal medical diagnosis, prescribing, or dosing instructions from the Service as a substitute for a licensed clinician (general educational information about conditions, ingredients, or public-health harms may still be restricted by filters or provider policies)
- Promote or solicit hate speech, racial or ethnic discrimination, or genocidal violence
- Use the Service for fraud, phishing, social engineering, identity theft, unauthorized access to systems, malware distribution, or spam
- Attempt to bypass, disable, or interfere with rate limits, metering, authentication, CAPTCHA/Turnstile, billing, bans, content-safety filters, or other protective measures
- Scrape, crawl, harvest, bulk-download, or use bots, scripts, or automated clients against the Service except through interfaces we expressly authorize in writing
- Create multiple accounts or rotate identities/devices/IPs to obtain extra free, guest, trial, or promotional capacity
- Systematically extract outputs at scale to build competing foundation models, datasets, or commercial model products in violation of our or providers’ policies
- Misrepresent Model-Generated Content as solely human-authored where disclosure is required by law or by a platform’s rules
- Submit regulated or highly sensitive data you are not authorized to process (including PHI under HIPAA, full payment-card data (PAN), government ID numbers, biometric templates for identification, or classified information)
- Resell, sublicense, or provide the Service as a managed service to third parties without our prior written consent
- Impersonate any person or entity, or misrepresent your affiliation with AI Plaza or any provider
5. Your Content and Model Outputs
5.1 Definitions
“Your Content” means prompts, messages, files, form inputs, memory you save, workspace content, and other material you submit to the Service, together with outputs returned to you in response (“Model-Generated Content”). Similar or identical outputs received by other users are not Your Content. Content created or stored in an organization workspace may be subject to that organization’s access controls and administration.
5.2 Ownership; no uniqueness
As between you and us, and subject to applicable law and AI Model provider terms, you retain whatever ownership rights you have in Your Content. We do not claim ownership of your prompts or of Model-Generated Content returned to you. We do not warrant that outputs are unique, accurate, non-infringing, confidential, or fit for any purpose. Provider terms may independently restrict your use of outputs.
5.3 Your responsibility
You are solely responsible for Your Content and for all use of Model-Generated Content, including compliance with law and provider policies. Scenario tools labeled for legal, medical, financial, HR, tax, or similar domains are for drafting and brainstorming only. They do not create an attorney–client, doctor–patient, fiduciary, or other professional relationship. You must have qualified professionals review any generated content before relying on it for professional, regulated, or high-stakes decisions.
5.4 License to us
You grant us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, display, and otherwise use Your Content solely as needed to operate, secure, meter, improve, and provide the Service (including sending content to AI Model providers you select or that Auto routing selects; injecting memory you enable into later prompts; abuse detection; content-safety filtering; workspace collaboration; and legal compliance). You represent that you have all rights necessary to grant this license and that Your Content will not cause us to violate law or third-party rights. If you use an organization workspace, you authorize us to provide workspace content and administrative information to the organization and its authorized administrators and members according to the workspace’s visibility and access controls.
5.5 Removal
We may refuse, block, remove, or delete Your Content, or restrict features, if we believe it violates these Terms, creates legal or security risk, or burdens the Service—including when automated content-safety filters refuse a request. We have no obligation to monitor all content but may do so.
6. Plans, Billing, Cancellation, and Fair Use
6.1 Plans
We offer guest access, Free, individual Plus, Pro, and Ultra plans, and the separate Team Enterprise organization plan, as described on the Pricing and Enterprise pages and in-product. Features and limits may differ by plan and may change. We sell access to our platform, metering, and tools—not raw provider API keys. Individual plans are billed to an individual account; Team Enterprise is billed to an organization and is administered through its organization account.
6.2 Billing
Paid plans are billed on a recurring basis through Stripe (or a successor processor) as shown at checkout. Prices are stated before tax unless noted; taxes and currency conversion may apply. You authorize us and the processor to charge your payment method for all recurring fees, renewals, and applicable taxes until you cancel in accordance with these Terms. Failed payments may result in suspension or downgrade.
6.3 No refunds; cancellation stops next renewal only
Except where a non-waivable law expressly requires otherwise, all fees are earned when the billing period begins and are non-refundable—including if you used the Service little or not at all, are dissatisfied with outputs or model availability, partially used capacity, changed your mind, lost access due to your breach, or cancel mid-period. You may cancel anytime via Account settings or the Stripe customer portal. Cancellation sets cancel-at-period-end: you retain paid access until the then-current period ends, after which the account typically reverts to Free (or guest) with Free limits. We do not prorate unused days or unused capacity. Chargebacks initiated without contacting support first may result in immediate account termination and collection of amounts owed plus fees.
6.3A EU/UK consumers: 14-day withdrawal right and immediate performance
If you are a consumer in the European Union, European Economic Area, or United Kingdom, you may have a statutory right to withdraw from a distance contract within 14 days without giving a reason. The Service is a digital service whose performance begins immediately at purchase. By completing a purchase you expressly request and consent to immediate performance during the withdrawal period, and you acknowledge that: (a) if you exercise a withdrawal right within 14 days of purchase after requesting immediate performance, you owe a proportionate amount for the service already provided up to the time you notify us of withdrawal, and any refund will be reduced accordingly; and (b) to the extent the purchase is treated as the supply of digital content performed immediately with your express consent and acknowledgment, you lose the right of withdrawal once performance has begun, to the extent permitted by law. To exercise a withdrawal right, email legal@aiplaza.app from your account email within 14 days of purchase with an unambiguous statement that you withdraw from the contract. This section applies only where such a statutory right exists; it does not create a withdrawal right elsewhere, and nothing in these Terms limits non-waivable consumer rights — where mandatory local consumer law conflicts with Section 6.3, that law prevails.
6.4 Fair use; no cash value; no guarantee of message count
Included capacity is a fair-use administrative index for platform access. It is not a cash balance, store of value, banked credit, token pack, or promise of a fixed number of messages, tokens, or equivalent third-party API dollars. Marketing “included value,” usage percentages, estimators, and anonymous comparisons to other platforms or lab subscriptions are illustrative or administrative only and create no contractual entitlement. The primary in-product meter is a fair-use percentage. Optional P CASH service credits (referral reward and, on Ultra, purchased top-up) may appear as face amounts in-product; they are not a customer-facing token-pack store and are not a pass-through of upstream provider API pricing. Scenario prompt tools and the public prompt gallery are offered without a separate prompt-pack fee unless we expressly list otherwise. Model context available in the Service is intended to follow the published capabilities of the selected model, subject to overhead, safety filters, provider limits, and any working-budget controls you choose in-product. New Free accounts may receive a lower starter or probation allowance. When you upgrade to a higher paid plan through our upgrade flow, we may charge the new plan’s full recurring price without refunding unused days of the prior plan, reset the billing period to start at upgrade time, and carry unused fair-use capacity from the prior period into the first period of the new plan as described in-product. Unused capacity does not otherwise roll over unless we expressly say so. When fair-use limits are approached or reached, we may throttle the Service—for example by in-product warnings, restricting higher-cost or flagship models, applying optional P CASH after fair-use as shown in-product, limiting continued use to economy-class or complimentary models for a residual period, and/or suspending further use until the allowance resets or you upgrade. We do not publish or warrant any particular internal cost formula, spend ratio, or residual cushion. We may, at any time and without liability, adjust metering formulas, model routing, daily/guest caps, feature gates, and abuse controls to prevent abuse, manage cost, comply with provider limits, or keep the Service sustainable.
6.4A Upgrades; no time-based refund
Paid-plan upgrades initiated in the Service are designed so that (a) you are charged the full price of the new plan at upgrade time without a pro-rata refund for unused calendar days of the prior plan; (b) the paid billing cycle may restart at upgrade time; and (c) unused fair-use capacity from the prior metering period may be carried into the new metering period. You may also repurchase the same paid plan mid-cycle to start a new paid period immediately (full charge, billing and fair-use reset from that purchase)—this is not a cash refund. Downgrades, if offered, may take effect only at period end and do not receive fair-use carryover unless we expressly state otherwise.
6.4B Complimentary residual access after fair use
After included fair-use for a period is exhausted, we may—at our sole discretion—allow limited continued access on designated complimentary, free, or economy-class models for a short residual period, as shown in-product. That residual access is a courtesy, has no cash value, is not guaranteed in amount or duration, may be slower or feature-limited, and may end without notice when the residual is used up, the period resets, you upgrade or renew, or we withdraw the courtesy to prevent abuse. Residual access does not restore flagship or full-plan capacity. Where P CASH is available, spend after fair-use typically applies P CASH before residual complimentary access, as shown in-product.
6.4C Ultra P CASH (optional purchased top-up)
If you subscribe to Ultra, we may offer optional purchases of P CASH (purchased service credits) that extend assistant capacity after your included fair-use allowance for the current metering period is exhausted. At checkout, amounts you pay in USD are shown as the purchase price; the same face amount is credited as P CASH (for example, pay US $100 to receive 100 P CASH face). P CASH—whether earned by referral (reward) or purchased—is not cash, legal tender, a bank balance, cryptocurrency, a gift card, or a dollar-for-dollar pass-through of third-party API costs. It has no value outside the Service, is non-transferable, and cannot be withdrawn or redeemed for cash. How P CASH face converts into internal metering capacity is set by us in our sole discretion as part of operating the Service (including processing and supply costs); we do not publish internal conversion ratios in marketing and do not warrant equivalence to upstream provider list prices. After included fair-use, spend typically applies available P CASH (reward then purchased) before any complimentary residual access we may offer. Plus and Pro plans do not include personal P CASH top-up. Purchased P CASH does not replace fair-use metering or plan upgrades unless we expressly say otherwise in-product. Team Enterprise organization wallet credit, if offered, remains separate from individual Ultra P CASH.
6.4D Team Enterprise organization plan
Team Enterprise is a separate organization subscription. Unless different terms are shown at checkout, the base price is US $500 per month for five included seats, with each additional seat priced at US $60 per month. The organization is responsible for the subscription, seat count, payment method, invited members, workspace activity, and any organization wallet purchases. The owner or an authorized administrator may invite or remove members, create private or shared workspaces, configure member quotas, and manage organization usage. A private workspace is limited to its authorized participants; a shared workspace may be available to members assigned to it. Organization wallet credit, if offered, is prepaid service credit for organization use only: it is not cash, legal tender, a bank balance, cryptocurrency, or a gift card; it is non-transferable outside the organization, cannot be withdrawn, and has no value outside the Service. Team Enterprise wallet credit and fair-use capacity do not create a refund right or guarantee of a fixed number of messages, tokens, or equivalent provider spend. Individual Ultra P CASH (including purchased top-up) is separate from Team Enterprise organization wallet credit. Team Enterprise members are not eligible to earn or redeem referral P CASH while they are active members of a Team Enterprise organization. Subscription cancellation, non-payment, expiration, or termination may end organization and workspace access and may disable unused organization wallet credit, subject to applicable law and any terms shown at checkout.
6.5 Changes to pricing
We may change plan prices or included features prospectively. For paid subscriptions, material price increases will apply to subsequent renewal periods after notice by email or in-product message when reasonably practicable. Continued use after the effective date of a change constitutes acceptance for future periods.
6.6 Refer-a-Friend program and P CASH
We may offer a referral program that lets eligible users share invite links. Team Enterprise members and organization accounts are not eligible to earn or redeem referral P CASH while the member is active in a Team Enterprise organization. When an otherwise eligible referred user completes a qualifying first paid subscription (or an eligible in-period upgrade as described in-product), both the referrer and the referred user may receive promotional credits we call “P CASH” (or similar branding) as reward P CASH. Ultra subscribers may also purchase P CASH under Section 6.4C. Reward and purchased P CASH are both service credits for the assistant: not cash, legal tender, stored value, a bank balance, cryptocurrency, or a gift card. They have no face cash value outside the Service, are non-transferable, non-assignable, and cannot be sold, exchanged, or withdrawn. P CASH may be used only as described in-product—typically to unlock additional AI capacity after your plan’s included fair-use allowance for the current metering period is exhausted. P CASH does not restore flagship or full-plan capacity by itself and does not roll over unless we expressly say so. Amounts shown to users are face values for the Service; internal metering may apply conversion ratios we set and do not publish, and those ratios are not a promise of equivalent third-party API dollars. Referral rewards may be credited as pending and become available only after a hold period (for example 30 days) and only if the qualifying payment is not refunded, charged back, or disputed. If a qualifying payment is refunded, reversed, or disputed, we may revoke pending or available P CASH tied to that payment. Upgrade top-ups within the window described in-product may increase referral P CASH up to the face value for the new plan; renewals of the same plan do not re-trigger referral rewards. You may not refer yourself, use duplicate or fraudulent identities, rotate accounts or payment methods to farm rewards, or otherwise abuse the program. We may investigate suspected abuse, flag or hold rewards, adjust or discontinue the program, change reward amounts or eligibility, or revoke P CASH obtained through abuse or error, with or without notice where permitted by law. Participation is optional and does not modify Section 6.3’s no-refund rule for subscription fees.
7. Third-Party Services and Links
The Service depends on third parties (including AI Model providers, Stripe, Clerk or successor auth, hosting/CDN, Cloudflare, and email vendors). Their outages, policy changes, rate limits, content filters, and data practices are outside our control. Your use of third-party services may be subject to their terms. We are not liable for third-party acts, omissions, or unavailability. Links to external sites are for convenience only and do not imply endorsement.
8. Beta and Experimental Features
We may offer alpha, beta, preview, or experimental features. They are provided AS IS, may be unstable or inaccurate, may process data differently, and may be modified or withdrawn at any time without notice or liability. Do not rely on them for production or critical use.
9. Suspension, Termination, and Account Deletion
9.1 By you
You may stop using the Service at any time. You may delete your Clerk account (or email privacy@aiplaza.app from the address associated with the account to request deletion). When your Clerk account is deleted, we automatically cascade-delete or anonymize personal data we control for that account—including conversations and messages, company/brand memory, usage meters tied to your user id, Stripe customer mapping we store, and identifiable profile fields—as described in the Privacy Policy. If you are a member of an organization, deleting your personal account does not necessarily delete organization-owned subscriptions, workspaces, shared content, audit records, or billing records; the organization’s owner or authorized administrator controls those records, subject to the Privacy Policy and applicable law. Limited hashed abuse/ban records and processor residuals may remain. Deletion is subject to the retention exceptions in the Privacy Policy.
9.2 By us
We may suspend, limit, or terminate your access—immediately and without prior notice where we reasonably deem it necessary—if: (a) you breach these Terms or provider policies; (b) we are required by law or by a provider; (c) your use creates risk of harm, liability, or abuse (including multi-account or metering evasion); (d) payment fails; or (e) the Service is discontinued in whole or in part. We may also terminate free or inactive accounts after prolonged inactivity. Upon termination for cause, prepaid fees are non-refundable except where non-waivable law requires otherwise. We may retain limited records (including hashed identifiers) as needed for security, fraud prevention, dispute resolution, and legal compliance. If we delete your Clerk-linked account in connection with termination, the same cascade deletion/anonymization practices in Section 9.1 and the Privacy Policy apply to personal data we control.
9.3 Effect; survival
On termination, your license ends and you must cease use. Sections that by their nature should survive—including ownership, licenses needed for residual operation and backups, acceptable use, disclaimers, limitation of liability, indemnity, dispute resolution, and general provisions—survive termination.
10. Privacy
Our Privacy Policy at https://aiplaza.app/privacy explains how we process personal information and is incorporated by reference. If there is a conflict between the Privacy Policy and these Terms on a privacy topic, the Privacy Policy controls for that topic; otherwise these Terms control.
11. Disclaimers
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE, ALL AI MODELS ACCESSED THROUGH IT, AND ALL MODEL-GENERATED CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, OR ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT: (A) OUTPUTS WILL BE ACCURATE, COMPLETE, CURRENT, UNBIASED, SECURE, OR ERROR-FREE; (B) THE SERVICE WILL BE UNINTERRUPTED, TIMELY, OR FREE OF HARMFUL COMPONENTS; (C) DEFECTS WILL BE CORRECTED; OR (D) ANY PARTICULAR MODEL, FEATURE, OR CAPACITY WILL REMAIN AVAILABLE. YOU USE THE SERVICE AND RELY ON OUTPUTS AT YOUR SOLE RISK.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS. IN SUCH CASES, THE DISCLAIMER APPLIES TO THE MAXIMUM EXTENT PERMITTED, AND NOTHING IN THESE TERMS LIMITS NON-WAIVABLE CONSUMER RIGHTS.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, WISE INTERNATIONAL LLC, AI PLAZA, AND THEIR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SUPPLIERS (COLLECTIVELY, THE “COVERED PARTIES”) WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; OR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR SUBSTITUTE SERVICES; OR COST OF COVER—ARISING OUT OF OR RELATED TO THE SERVICE, THESE TERMS, OR YOUR USE OF OR INABILITY TO USE THE SERVICE—WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COVERED PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNTS YOU ACTUALLY PAID TO WISE INTERNATIONAL LLC FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID ANY AMOUNTS IN THAT PERIOD, THE COVERED PARTIES’ TOTAL AGGREGATE LIABILITY WILL NOT EXCEED FIFTY U.S. DOLLARS (US $50).
THE LIMITATIONS IN THIS SECTION APPLY TO THE FULLEST EXTENT PERMITTED AND ARE A FUNDAMENTAL BASIS OF THE BARGAIN. THEY APPLY REGARDLESS OF THE FORM OF ACTION. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW (INCLUDING LIABILITY FOR FRAUD OR FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE WHERE SUCH LIMITATION IS PROHIBITED).
We are not liable for provider outages, model withdrawals, routing changes, or feature removals made to manage risk, cost, or compliance.
13. Indemnification
You will defend, indemnify, and hold harmless the Covered Parties from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees and investigation costs) arising out of or related to: (a) Your Content; (b) your use of Model-Generated Content; (c) your use of the Service; (d) your breach of these Terms or of any provider policy; (e) your violation of law or of any third-party right; (f) multi-account, metering, or abuse evasion; or (g) any dispute between you and a third party relating to the Service.
We may assume exclusive defense and control of any matter subject to indemnification (at your expense). You will reasonably cooperate. You will not settle any claim that imposes obligation or admission on a Covered Party without our prior written consent.
14. Dispute Resolution; Binding Arbitration; Class Action Waiver
14.1 Informal resolution first
Before filing a claim, you agree to contact legal@aiplaza.app with a written description of the dispute and to attempt good-faith informal resolution for thirty (30) days. Notices to us under this section must include your name, the email on the account, and a detailed description of the claim.
14.2 Binding arbitration
Except for the carve-outs below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service—including formation, enforceability, and scope of this arbitration agreement—will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or, if you are an entity, its Commercial Arbitration Rules). The Federal Arbitration Act governs interpretation and enforcement of this Section 14. The seat of arbitration will be Cheyenne, Wyoming, unless the AAA rules or the arbitrator require or permit remote/video proceedings (which you and we agree may be used). The language will be English. The arbitrator may award individual relief only that a court could award. Judgment on the award may be entered in any court of competent jurisdiction.
14.3 Class action and jury waiver
YOU AND WE AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. TO THE EXTENT A CLAIM PROCEEDS IN COURT RATHER THAN ARBITRATION, YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL.
14.4 Carve-outs
Either party may: (a) bring an individual action in small-claims court if the claim qualifies; (b) seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property, confidential information, or unauthorized access to the Service; or (c) pursue a claim where arbitration is prohibited by non-waivable law applicable to you as a consumer. If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) may proceed in court and not in arbitration.
14.5 Time limit to bring claims
To the maximum extent permitted by law, any claim arising out of or related to these Terms or the Service must be filed within one (1) year after the claim accrued; otherwise it is permanently barred. This does not shorten any non-waivable limitation period.
14.6 Opt-out
You may opt out of arbitration under Section 14.2 by emailing legal@aiplaza.app within thirty (30) days of first accepting these Terms, with subject line “Arbitration Opt-Out” and your account email. If you opt out, Section 14.3’s class waiver still applies to the maximum extent permitted, and disputes will be resolved in the courts specified in Section 15.
15. Governing Law and Venue (Non-Arbitrated Claims)
These Terms are governed by the laws of the State of Wyoming and the United States, without regard to conflict-of-law rules that would require another jurisdiction’s law. Subject to Section 14, exclusive venue for any court action permitted under these Terms lies in the state or federal courts located in Wyoming, and you consent to personal jurisdiction there—except where mandatory consumer-protection law in your country of residence requires otherwise for non-waivable claims.
16. Export Controls, Sanctions, and Provider Geographic Limits
You may not use, export, or re-export the Service except as authorized by U.S. law and the laws of the jurisdiction in which you obtain the Service. You represent that you are not located in, under the control of, or a national or resident of any country or region subject to comprehensive U.S. sanctions (including, without limitation, Cuba, Iran, North Korea, Syria, and restricted regions of Ukraine such as Crimea, Donetsk, Kherson, Luhansk, and Zaporizhzhia where applicable), and that you are not a denied or restricted party on any U.S. government list. You will not use the Service for any purpose prohibited by export or sanctions laws.
AI Model providers we use—including OpenAI, Anthropic, Google, and others shown in the product—publish their own supported countries and territories and may prohibit customers from offering access outside those lists. You must not use the Service to obtain or provide model access in violation of those provider geographic or trade-control rules. We may refuse registration, block or limit features, or suspend or terminate accounts to comply with U.S. law, sanctions programs, and provider requirements. IP-based country checks are imperfect (for example VPNs) and do not waive your obligations under this Section or Section 2.4.
17. Intellectual Property Complaints
If you believe content on the Service infringes your copyright, send a notice to legal@aiplaza.app with the information required under 17 U.S.C. § 512 (or applicable local law). We may remove content and terminate repeat infringers in appropriate circumstances. This section does not create an obligation to host user-uploaded public content; much of the Service is private chat.
18. Force Majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, shortages, network or cloud-provider failures, or failures of third-party AI Model providers.
19. General
These Terms (together with the Privacy Policy and any plan-specific terms presented at checkout) are the entire agreement between you and us regarding the Service and supersede prior or contemporaneous agreements on the same subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary to make it enforceable, and the remainder will continue in effect. Our failure to enforce a provision is not a waiver. You may not assign or transfer these Terms or your account without our prior written consent; any attempted assignment in violation is void. We may assign these Terms without notice in connection with a merger, acquisition, corporate reorganization, or sale of assets, or to an affiliate. We may update these Terms by posting a revised version on this page and updating the “Last updated” date; material changes may also be notified by email or in-product notice when reasonably practicable. Except where prohibited by law, continued use after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service and cancel any paid subscription. The English version of these Terms controls over any translation or in-product summary. Headings are for convenience only. “Including” means “including without limitation.” Notices to you may be sent to the email on your account or posted in the Service.
20. Contact
Operator: WISE INTERNATIONAL LLC (Wyoming), doing business as AI Plaza. Legal: legal@aiplaza.app. Privacy and account-deletion requests: privacy@aiplaza.app. Product support: support@aiplaza.app.